ISO 9001 specifies the requirements for establishing a quality management system (QMS) to achieve quality policies and objectives. The international standard defines how you must operate to meet customer and stakeholder requirements.
It can also help you to enhance customer satisfaction through effectively implementing a QMS, including processes for system improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.

ISO 9001 has seven management principles:
 Customer focus
 Leadership
 Engagement of people
Process approach
 Improvement
 Relationship management
 Evidence-based decision-making
Certification follows successful completion of an audit and enables you to:
 Operate more efficiently and save money
 Meet statutory and regulatory requirements
 Reach new markets
 Identify and address risks
 Increase customer satisfaction and loyalty